Frequently Asked Questions

General Tour Information

  • Chevron down Where do I get picked up from?
  • For PUBLIC DEPARTURES we avoid going to every hotel as this means spending more time in the bus and we’d rather you spend more time at the cellar doors! Please click here to see all our departure locations and times.

     

    For PRIVATE CHARTERS we pick you up from a location that suits you and your friends. We specify a maximum of two preferred pick up locations to reduce travelling and waiting time. On the return journey we can drop you off at the same places or alternative locations if they fit within the quoted itinerary.

  • Chevron down What do I need to bring on my tour?
  • We recommend you bring a bottle of water, camera, hat, sunscreen, a jacket in cooler months and money to buy any extras such as a bottle of that delicious Shiraz you tasted or a bag of chocolates from the chocolate shop to eat on the journey home.

  • Chevron down What if I am running late on the day of my tour?
  • Please call us to let us know and we will do our best to make sure you don’t miss the bus. However, like a train or plane, we do have a timetable and other passengers to consider (everyone is itching to get to the first cellar door and taste their first glass of wine!) Refunds will not be given if you miss the bus.

  • Chevron down If it is raining, does the tour still operate?
  • Our tours will operate in all kinds of weather – rain, hail or shine! You’re mainly indoors in the warmth and comfort of a winery in the cooler months. In the warmer months, you may have the opportunity to have your wine tasting provided outdoors in the fresh air.

  • Chevron down What should I wear?
  • There is no need to wear your best threads, unless you want to dress to impress! We suggest you dress comfortably for the season you are visiting. There is no dress code but please respect the establishments you are visiting and dress appropriately like you would for any other licensed venue.

  • Chevron down What things are not included in the tour price?
  • Additional glasses of wine with lunch or any purchases from the venues we visit. For the PRIVATE CHARTERS Gold Package, the lunch option needs to be agreed on prior to travel.

  • Chevron down How do I book & pay for my tour?
  • Simply book online, call, text, or email us
    +61 406757295 (mobile) / +61 2 8311 3240 (landline)
    [email protected]

  • Chevron down What if I change my mind & want to travel another date or cancel my booking or charter?
  • For PUBLIC TOURS and PRIVATE TOURS please see our T&Cs

  • Chevron down Do you take special groups such as birthdays, Hen’s Days or Christmas parties?
  • Yes, we look after lots of groups and we have a great range of packages to suit your budget and style. For groups of 2-6 we suggest joining our PUBLIC TOUR however we can accommodate any group size on a PRIVATE TOUR. Please click here for more information about our private charters.

  • Chevron down Can I bring my child/ren?
  • Only on PRIVATE CHARTERS can you bring children, however they will be charged at the same price as an adult. We’re responsible for their safety and they must be allocated a seat on the bus.

Itinerary / Tour Schedule

  • Chevron down How long will we spend at each venue?
  • We generally spend 45 minutes to 1 hour at each cellar door and up to 1.5 hours at a lunch venue.

  • Chevron down What wineries will we visit?
  • For both PUBLIC and PRIVATE TOURS we have excellent, collaborative relationships with many wineries within the Hunter Valley region. All of them offer an excellent, wine tasting experience so we select cellar doors depending on their availability and the group sizes. You will have an awesome day!

    Only with our PRIVATE CHARTER Custom Package can you select a winery or lunch venue different from those we usually visit, so let us know so we can create a unique experience just for your group.

  • Chevron down Do you do half day tours?
  • Only for PRIVATE CHARTERS. Please be aware that the majority of Hunter Valley wineries open from 10am – 4pm with the last groups accepted at 3pm.

  • Chevron down What time do we get back to Sydney/Newcastle/Hunter Valley?
  • For both PUBLIC and PRIVATE tours the return times are:

    • Sydney is approximate 7.00pm
    • Newcastle approximately 5.00pm
    • Hunter Valley approximately 4.00pm

    Please note the time may vary due to traffic conditions and variables out of our control.

Transport Information

  • Chevron down How many people will be on the bus?
  • For PUBLIC TOURS we have a maximum of 22 people and with PRIVATE TOURS there is no maximum. The more the merrier!

  • Chevron down Is there a toilet on the bus?
  • We don’t have toilets on the bus, but don’t worry we make plenty of comfort stops during the day.

  • Chevron down Can I charge my phone on the bus?
  • We don’t have USB ports on the bus so we suggest you charge your phone before coming on tour. You will be taking lots of insta-worthy pics, so make sure your phone is charged!

  • Chevron down Can we eat on the bus?
  • No hot food, hot drinks or dairy can be consumed on the bus. This includes your skinny latte! You can eat light snacks on board the bus.

  • Chevron down Can I buy wine on the day and store it on the bus?
  • Yes, you can purchase wine from the wineries we visit, and we set aside space on the bus for this.

  • Chevron down Can we drink alcohol on the bus?
  • While drinking throughout the day is pretty much a given on our tours, we cannot allow any alcohol to be consumed onboard our buses. Government regulations prohibit the consumption of alcohol inside tourist coaches within Australia.

Included Meals

  • Chevron down Can you cater for allergies/dietary requirements?
  • We can cater for most dietary requirements such as lactose intolerant, vegetarian, vegan, gluten free, nut / shellfish allergies. We will advise the café/restaurant who will create a suitable meal option. Please advise us at time of booking.