PRIVATE TOURS & CHARTERS

 

  • 1 BOOKINGS & PAYMENT
    • 1.1 In order to book your tour, a 15% deposit of the total price quoted is payable.
    • 1.2 Balance of all payments is required 30 days prior to the departure date.
    • 1.3 For bookings made within 30 days of departure, full payment is required at time of booking.
    • 1.4 Confirmation for the tour will be emailed once payment has been made.
  • 2 AMENDMENT, CANCELLATION & REFUND POLICY
    • 2.1 Amendments
      • 2.1.1 Date change – Zepher Tours must be notified as soon as possible. We will do our best to accommodate your date change, but additional fees may be incurred.
      • 2.1.2 Itinerary changes – changes such as venues visited, pick up and drop off locations should be requested as soon as possible. Such changes may incur additional fees, which will be advised at time of request.
      • 2.1.3 Changes in number of participants – all quotes and bookings are based on the number of participants requested at time of quote/booking. We are aware that group numbers can increase and decrease, but please be aware this may lead to an increase in the per person rate or total amount charged. Once final payment has been made 30 days before departure and participant numbers decrease there will be no refund for those who do not attend.
    • 2.2 Cancellations & refunds
    • Cancellation of a booking must be made in writing. Zepher Tours will not regard a booking as cancelled unless and until written notice is received by us.
    • The following charges will apply upon cancellation:
  • Greater than 30 days’ notice = forfeit of 15% deposit
  • Inside 30 days’ notice = no refund (or part of) on total paid and due 30 days before departure.
  • 3 TOUR OPERATIONS
    • 3.1 Changes to tour
      • 3.1.1 Zepher Tours reserves the right to change, cancel or postpone any tour in accordance with operating requirements or circumstances beyond its control.
      • 3.1.2 Should change or cancellation prove necessary we will give you reasonable notice thereof, in the circumstances, and where available, offer you a comparable alternative. If the change or cancellation is due to a majeure (i.e. circumstances like political unrest, war or threat of war, riots, civil strife, closure of airports or ports, industrial disputes, terrorist activity, natural and nuclear disasters, fire, epidemic or health risk, Acts of God, or other similar events beyond Zepher Tours control) we will endeavour to find an alternative equal in value reasonable expenses incurred by us in respect of your booking.
      • 3.1.3 Zepher Tours is not responsible for the costs of any other travel arrangements affected due to cancellations or rescheduling of any tour departure.
    • 3.2 Weather conditions
      • 3.2.1 Under no circumstances can we be held responsible for adverse weather conditions, nor can any tour be cancelled or amended by you at any time on the basis of weather conditions.
      • 3.2.2 We reserve the right to alter the itinerary in the event of bad weather, to ensure customer safety is maintained.
    • 3.3 Risk
      • 3.3.1 Where the passenger occupies a bus seat fitted with a safety belt, neither the operator or service providers, agents or co-operating organisations shall be liable for any illness, injury or death or any loss or damages or claims whatsoever arising from any accident or incident, if the safety belt is not being worn at the time of the accident or incident.
      • 3.3.2 Some activities on the tour may pose risks and it is expected that passengers will exercise good care to minimise any risks.
      • 3.3.3 All passengers will be held liable for all costs incurred should they sustain any injuries or medical conditions whilst undertaking the tour.
    • 3.4 Food, Smoking & Alcohol consumption
      • 3.4.1 Government regulations prohibit smoking and the drinking of alcohol inside tourist buses within Australia.
      • 3.4.2 Smoking is restricted to appropriate comfort stop made en-route in the designated smoking areas.
      • 3.4.3 No hot food, hot drinks or dairy is to be consumed on the bus.
    • 3.5 Cleaning Policy
  1. If you leave the bus in such a state that extensive cleaning is required (e.g. vomiting, stains on seats) a minimum $200.00 cleaning fee will be charged.
  • 3.6 Special requirements
    • 3.6.1 Zepher Tours must be advised at time of booking of any medical conditions, dietary requirements or physical disabilities requiring special attention. If you do not advise us at this stage, Zepher Tours cannot guarantee your requirements can be catered for.
    • 3.6.2 We will do our best to cater for your needs but we will not be held responsible if they cannot be fulfilled.
  • 3.7 Complaints
    • 3.7.1 Should you have a complaint in respect of the tour, you should inform the Zepher Tours staff immediately so that action be taken to resolve the matter.
    • 3.7.2 If the matter cannot be resolved during the tour, or if you wish to make a complaint following the conclusion of the tour, they should be made in writing to the Zepher Tours team as soon as reasonably possible but within 28 days of travel so it can be investigated.
    • 3.7.3 Any complaints made outside of the 28 day period, may not be considered by the Zepher tours team and the ability to investigate the complaint may be prejudiced.
  • 3.8 Promotional material
  • You agree that Zepher Tours may take photographs and films of you while on tour and that these may be used in our group brochures and/or advertising and publicity material without obtaining further consent or payment in respect of such photographs and/or films.Zepher Tours very strongly recommends that you take out comprehensive insurance cover for cancellation, medical expenses, personal accident, personal baggage, money and public liability before embarking on a Zepher Tours tour. Please check that the insurance covers all the activities that you are going to be participating in. Some policies exclude certain adventure activities. This should be arranged at the time of payment of the tour and will, in certain circumstances, cover you against loss of payment or cancellation fees from the date of confirmation of your booking, as shown in the insurance policy. You also agree to indemnify us against all third-party claims, actions, damages and remedies which may be brought against us in respect of your participation in the tour.
  • 4 INSURANCE
    Zepher Tours very strongly recommends that you take out comprehensive insurance cover for cancellation, medical expenses, personal accident, personal baggage, money and public liability before embarking on a Zepher Tours tour. Please check that the insurance covers all the activities that you are going to be participating in. Some policies exclude certain adventure activities. This should be arranged at the time of payment of the tour and will, in certain circumstances, cover you against loss of payment or cancellation fees from the date of confirmation of your booking, as shown in the insurance policy. You also agree to indemnify us against all third-party claims, actions, damages and remedies which may be brought against us in respect of your participation in the tour.
  • 5 CONCERT & EVENT TRANSFERS
    5.1 Zepher Tours is not responsible for any transport event including break downs and traffic incidents that result in a customer missing some or all of a concert or event. We will not refund concert or transport tickets in the event of a person missing a concert or event due to a transport event.
  • 5.2 Zepher Tours aims to be at a concert or event at the scheduled gate opening time. We cannot cater for any customer who has a VIP ticket that require them to arrive at the venue earlier than the public gate opening time. Please contact us to discuss a private concert charter in the event of this.